Customers

Live auctions take place approximately every 3 months. Our customers are informed with printed catalogues sent to them free of charge and/or via email. The catalogues are posted in electronic form and on our site. To subscribe to our clientele and our newsletter, you can register on our site or contact us.

The ways to participate in a live auction are as follows:
• With your physical presence at the auction venue
• By written offer
• By phone
A prerequisite for participation in the auction is the acceptance of its terms.
For physical participation, we suggest you arrive at the venue at least 20 minutes in advance, in order to register and get a bib number. You can hit whatever interests you by raising your bib number. The amount of each hit is determined and announced by the auctioneer, the scale is predetermined and the amounts increase by about 10%. The ticket is awarded to the highest bid. You can also be represented by a third party, as long as they declare both their and your details.
For participation with a written offer, you can submit your written offer by filling out the form you can find here and at the end of our catalogues. The bid amount is the maximum you want to bid and the auctioneer represents you for the lowest possible price and up to the maximum stated amount. You can make a written offer for as many tickets as you want. Send the form by email or call the contact numbers and our staff fills in the form with your suggestion. The submission of written bids can be made from the moment the auction catalogues are posted, up to one hour before the start of the auction. It is recommended to submit up to one day before the start of the auction.
For telephone participation, the procedure is the same as that of participation with a written offer, except that you do not give a maximum amount. At the time of the auction, one of our representatives invites you to the tickets you have declared, informs you about the progress and the hits that occur live and you decide on the spot your own hits. Because the process is fast, please provide a telephone number that you have access to at the time of the auction and you can answer immediately. In case we are unable to communicate, due to your inability, you lose the right to claim the ticket. The submission of telephone bids can be done from the moment the auction catalogues are posted, up to one hour before the start of the auction. It is recommended to submit up to one day before the start of the auction. You can also be represented by a third party, as long as they declare both their and your details.

Before each auction, the dates of the raffle examination are announced, which usually lasts two weeks. We recommend thoroughly checking all the tickets you want to hit. In case you are outside Athens and a third party cannot come to examine the tickets for you, contact us and we give you all the additional information and photos you need. On our site you can find additional photos of the tickets in relation to our catalogs. Information about the tickets and their examination is strictly done until one day before the auction. For your convenience, it is recommended to schedule an appointment.

You can watch our auction live at the venue, even if you don't want to participate. Unable to follow up by phone.

Next to each ticket description, you'll find the estimate price. The lower of the two values is the starting price. Your bids should be equal to or greater than the starting price. The ticket can start from a higher price than the starting price if more than one written offer has been submitted.

The total payout amount in live auctions is the sum of the award price, our commission, which is 17%, any royalties, and 24% VAT on the commission and copyright amount. In case the tickets are sent, the buyer is also charged with the shipping costs.

In some paintings and sculptures, the buyer is also charged with their copyright, as well as 24% VAT on them. When the artist of the work is alive or has died in the last 70 years, then 5% is added to the award price for the part of the award price up to € 50.000, 3% for the part of the award price from € 50.000.01 to 200.000, 1% for the part of the award price from € 200.000.01 to 350.000, 0.5% for the part of the award price from € 350.000.01 to 500.000 and 0.25% for the part of the award price exceeding € 500.000. In any case, this total amount may not exceed the amount of € 12.500.

Payment and receipt of purchases shall be made within 20 days of the auction, in the following ways: • Deposit in our firm's bank account • Cash for a total amount of less than 500 euros • Bank cheque • Cash on delivery via ELTA or ELTA courier • POS for pick-up from our offices • IRIS for a total amount of less than 500 euros

You can pick them up from our place or send them to the address you want. You can also pick up and pay on the day of the auction during the break or at the end of the auction. Shipments are made from the next day of the auction, always upon request. Buyers must have received their purchases within 20 days of the auction.

After the end of the auction, the unsold tickets are available at the starting price, plus a commission of 17%, any copyrights and VAT of 24% on the amount of commission and copyright. A few days after the auction, you can see on our site the available tickets. For more immediate information and/or ordering unsold tickets, please contact us. The tickets remain available approximately 30 days after the auction.

Online auctions happen more often than live auctions. We may have 3-4 auctions per month and they are usually thematic. Our clientele is informed by newsletter. To subscribe to our clientele and newsletter, you can register on our site or contact us.

Online auctions are done only online, through our site. In order to participate, you must first have registered. Then choose the tickets you are interested in and make your offer.

Once the list of items is uploaded, you are given a period of time, usually 10-15 days, to bid through the platform and check the items closely. During this time, you can see the current price and how many (in number) offers there are. If there is a bid that changes the bidder of the ticket within the last minute, an additional 2 minutes are added to the expiration so that the previous bidder can respond and avoid the use of special "sniper" software. If no other bids are submitted, the auction closes. Otherwise, the 2-minute is renewed after each change of bidder. Bidders are notified if their bid is no longer the maximum via email, so they can place a higher bid if they wish. The expiration is not simultaneous for all items in the online auction. Items expire 2 minutes apart according to their serial number. It is recommended to be online at the end of the auction for the tickets you are interested in and at a higher price than your bid.

At the start of the online auction, the starting price of each ticket is shown in green letters. Once there are promotions for this ticket, the price with green is the current price. Below the bid box, you'll see the minimum bid you can make. The price of the minimum bid is determined by existing bids. If there's already a higher bid than yours, the current price changes to a higher bid than your bid and gives you the option to bid more. The system immediately informs you if you are the highest bidder with the message "High bid". If you stop being the highest bidder, you will be notified by email. Each offer differs from the previous one by about 10%.

Yes. For as long as the online auction is active, you can examine the tickets at our offices, up to one working day before its expiry.

The final payment amount is the same as in live auctions. It is the sum of the award price, the commission of our house which is 15%, any copyright and VAT 24% on the amount of commission and copyright. In case the tickets are sent, the buyer is also charged with the shipping costs.

In some paintings and sculptures, the buyer also bears their copyright, as well as VAT 24% on them. When the artist of the work is alive or has died in the last 70 years, then 5% is added to the award price for the part of the award price up to € 50.000, 3% for the part of the award price from € 50.000.01 to 200.000, 1% for the part of the award price from € 200.000.01 to 350.000, 0.5% for the part of the award price from € 350.000.01 to 500.000 and 0.25% for the part of the award price exceeding € 500.000. In any case, this total amount may not exceed the amount of € 12.500.

Payment and receipt of purchases is made within 10 days of the auction, in the following ways:
• Bank deposit of our firm
• Cash for a total amount of less than 500 euros
• Bank draft
• Cash on delivery via ELTA or ELTA courier
• POS for pick-up from our offices
• IRIS for amounts up to 500 euros

You can pick them up from our place or send them to the address you want. Shipping costs are charged to the buyer. Buyers must have received their purchases within 10 days of the auction.

Electronics: Add to the cart all the products you are interested in. Following the instructions shown per step, you complete your order which will either be sent to your address of your choice or will be waiting for you to receive it in our store for 5 working days.
By phone: Write down the codes you are interested in and call us at the contact numbers. Our staff will help you if you have any questions about our products and complete your order.
In our physical store: You can visit our physical store Lambovou 4 in Sepolia, see up close the products you are interested in and complete your purchases.

Orders are shipped the same or next business day. The shipping method you choose will also determine the exact delivery time.

Yes, we can send your package wherever you wish. Shipping costs are charged to the customer.

Your order can be cancelled if it has not yet been shipped.

Pick up from our physical store: You can pick up and pay in our store within 5 working days of placing the order.
Shipping by courier/transport: We can ship your order and receive it at your door.

The cost of shipping depends on the weight and volume of the order, as well as on the shipping and payment method you choose.
More details can be found here.

Indicative:
Indicatively:
For shipping by ELTA Courier
For orders with a total weight of up to 2 kg, shipping costs 4 €. For every extra kilo +1 €. Cash on delivery cost 3 €.

Payment and receipt of purchases is made within 5 working days of the order, in the following ways:
• Bank deposit of our firm
• Cash for amounts up to 500 euros
• Cash on delivery via ELTA or courier
• By credit/debit card
• IRIS for amounts up to 500 euros

Payments through our website using a debit/credit card are made with absolute security through the Piraeus Bank environment. Credit card numbers and other billing information are not disclosed to our company for security reasons, nor can we access them in any way.
The only answer we get from the bank is whether the payment was successful or not, so we can proceed according to the order.

For orders over 500 €, you can pay in up to 3 interest-free installments via credit card.

Our physical store is located at Lambovou 4 in Sepolia. Just across the street from our headquarters.

Prices are the same in our physical store and eshop.

At Frattis Auction House we want you to be happy with your purchases, so we follow a flexible return policy, always in accordance with existing legislation. See more details here.

Due to the nature of our products, we always inform you in detail about their condition. However, if in the rare case that you accidentally receive the product in a different condition from the one described, then please inform us immediately, so that it can be returned without shipping costs and your money. We are always very careful in the packaging of our products, because we know their rarity and value. If, however, there is damage during shipment due to poor packaging, the return is made as for products with incorrect description. For returns of defective products it is necessary to contact beforehand.

Our physical store and offices are open Monday to Friday 9:00-17:00.